THE LEGAL AGREEMENT BETWEEN YOU ("USERS") AND SKYWATCH INC.("SKYWATCH") GOVERNS YOUR USE OF SERVICES ON ALL SKYWATCH24.COM WEBSITES AND RELEVANT MOBILE APPS ("SKYWATCH SERVICES"). PLEASE READ THE FOLLOWING AGREEMENT CAREFULLY AND DO NOT ACCEPT UNTIL YOU HAVE AGREED WITH THE TERMS AND CONDITIONS IN THIS AGREEMENT. THE USE OF THE SKYWATCH SERVICES IMPLIES ACCEPTANCE OF THIS AGREEMENT.
The Skywatch Services are operated by Skywatch Inc. This Agreement only applies to users of the Skywatch Services, and does not apply to other products or websites linked from Skywatch Services.
2.1. Skywatch Services provide users with live and/or recorded video and audio streams from network cameras and its derived services, including online data resource and device settings, from the Internet.
2.2. Users of Skywatch Services are responsible for the electricity supply for the equipments at the site of the services.
2.3. Users are responsible for the Internet connectivity at the site of the services. The quality of the services depends on the type of devices connected to the network and the bandwidth required for these devices (e.g., the speed of the Internet connections and the number / type of the internet cameras). Users shall provide sufficient and stable network bandwidth and support related equipments in order to use Skywatch Services.
2.4. Because the quality of Internet connection depends heavily on the end-user network equipments and individual Internet Service Providers (ISPs), and because the Skywatch Services rely on users' Internet connectivity, users are responsible for their Internet connections, and Skywatch shall not be held responsible or liable for any damages caused by users' Internet connection interruptions.
2.5. Skywatch Services may transmit messages between end-user devices (e.g., between cameras, servers, and mobile phones). If the messages fail to deliver to the users, Skywatch does not indemnify users against material damage caused by such events, including fire, theft, and flooding.
Users agree to provide accurate and up-to-date information, in particular, email addresses, and maintain valid contact information during the duration of services. Users agree to check their emails on a regular basis as service announcements may be sent through emails. Upon violation of this condition, Skywatch reserves the rights to terminate or cancel user accounts, and users shall not object or seek compensation from Skywatch.
4.1. Skywatch guarantees against service interruptions other than those caused by natural disasters (such as fire, hurricanes or earthquakes). For Skywatch Service interruptions beyond three hours, the service fee of the day (if any) shall be refunded to the affected users. Skywatch shall also provide affected users with service credits equal the duration of the service outage. For example, for a service outage that lasts 25 hours, Skywatch shall refund two days of service fees and provide two days of service credits to the affected users.
4.2. Skywatch Services may require occasional downtime for system maintenance purposes. For this purpose, Skywatch shall deduct service fees according to Article 4.1, and contact users via emails at least 7 days before the scheduled downtime.
4.3. Skywatch shall be responsible for the recorded video and audio files generated through the Skywatch Services to the extent that Skywatch shall refund the monthly service charges to the users whose files were lost or damaged, and that these damages can be attributed to Skywatch. Skywatch shall not be held responsible for any claims beyond the service charges.
5.1. For Skywatch Services that require service fees, the services are activated as soon as payments are cleared. The scope and duration of services shall be recorded in the account information for the specific users.
5.2. Skywatch shall compensate the users for service activation delays that can be attributed to Skywatch, such as system or specific hardware issues, according to Article 4. Skywatch shall not be held responsible for any claims beyond the service charges.
6.1. Our services are not transferable to different cameras, devices, or user accounts. For example, your recording service on one camera can not be moved to a different camera.
6.2. A camera or device can not be registered under multiple user accounts.
6.3. Supplemental Service Information
6.3.1 Skywatch Pal
Skywatch Pal is designed for cameras that have already been installed. Users are responsible for installing and maintaining these cameras, and confirm camera compatibility with Skywatch Services.
6.3.1.1 Users are responsible to keep the device or camera IPs up-to-date with Skywatch Services.
6.3.1.2 Cameras using Dynamic Domain Name Services (DDNS) may experience temporary service interruptions when their IP addresses are being updated.
6.3.1.3 Users agree to let Skywatch Services configure camera resolutions, frame rates, and image qualities in accordance with levels of services. Any change to these settings made outside of Skywatch Services may cause service interruptions.
6.3.1.4 Skywatch Services shall not be responsible for camera settings outside of the scope of our services.
6.3.2 Skywatch Inside
Skywatch Inside is a product that allows network cameras to connect to the Skywatch Services through custom firmware upgrades. Users can subscribe to Skywatch services with compatible firmwares and cameras, and obtain suitable service plans or token codes through our dealers or distributors.
6.3.2.1 The token codes are, by nature, one-time use and can not be used again once they are consumed.
6.3.2.2 The token codes represent Skywatch Services whose scope and fee schedules are defined in Article 5.
6.1. Skywatch Services are not refundable once the service plans are activated.
8.1. Skywatch may acquire personal information for the purpose of providing Skywatch Services. These information shall not be revealed to any third party except when Skywatch is requested to provide such information through court subpoena processes.
8.2. Users should protect their own personal information, and should report to Skywatch upon discovery of unauthorized accesses to their service accounts. Skywatch is not liable for any loss or damage caused by improper handling of personal information by the users.
8.3. Skywatch may contact users for the purpose of providing relevant services, e.g., to notify users of service outages, advertisements, and bills.
Skywatch websites may contain links to third-party websites. Skywatch can not guarantee the accuracy and validity of these third-party websites.
10.1. Users agree to obey the laws set forth by the Governing Law of this Agreement.
10.2. Users agree not to post profanity, insults or rumors on our online forums.
10.3. Users agree not to disseminate contents that violate their copyright holders.
10.4. Users shall not deliberately cause damages or extra loading to Skywatch Services and websites.
10.5. Skywatch does not assume any responsibility for contents posted by forum users.
10.6. Skywatch reserves the rights to remove posts or users who violate the Agreement.
10.7. Users are responsible for any conflicts caused by the use of our online forums. Skywatch does not endorse the contents, nor shall Skywatch be liable for any damages incurred by the use of our forums.
10.8. Users are responsible for the proper care of the rental equipments. Skywatch reserves the rights to claim the damages to the rented equipments caused by the users by the list price.
11.1. Skywatch reserves the rights to update and change the contents of the Skywatch Services and websites, and Skywatch shall notify you upon important changes by posting on our websites or by contacting you directly. Articles on product warranty and privacy remain effective throughout the changes of this Agreement.
11.2. Skywatch may update this Agreement on a regular basis, and Skywatch shall notify you upon important changes through our websites or by contacting you directly. Users may choose to stop using Skywatch Services anytime if they do not agree with the new Agreements.
12.1. Skywatch reserves the rights to terminate user accounts upon the violation of the Agreement.
12.2. Skywatch may suspend or terminate accounts for users under the following conditions:
12.3. Skywatch reserves the rights to terminate any user account at our own discretion.
12.4. Upon service termination, Skywatch shall remove all relevant user data, and they shall become inaccessible to the user.
If for any reason Skywatch Services should terminate or exit the market, Skywatch shall notify you three months before the termination. You agree not to seek damages to Skywatch due to the termination of Skywatch Services.
If part of the Agreement shall becomes ineffective, the rest of the Agreement shall remain effective.
The Agreement is governed and must be construed according to the law applying in Taiwan, Republic of China. Each Party submits to the non-exclusive jurisdiction of the courts of Taipei, Taiwan, Republic of China with respect to any proceedings that may be brought at any time relating to the Agreement.
Last Updated: March 11, 2014
Skywatch Inc. (“We”) respect and share your concern about privacy. Therefore we have developed a Privacy Policy that covers how we collect, use, disclose, transfer, store and protect your personal information.
When you purchase products and services through our websites, or register to become an user of our services, you may be asked to provide your account ID, email addresses, name, phone numbers, fax numbers, addresses, bank accounts, and other information.
We store your personal information only during when your service accounts are valid.
We may use your personal information at geographic locations where our services can be legally operated, and at where you are allowed to access our services.
We may use your personal information to send you products, receipts, and to provide you with personalized services and support. We may also notify you with our latest product information, events, or software / firmware upgrades, as well as to request your help to improve our services. We also use personal information for internal purposes such as auditing, data analysis, and research to improve our products or services. If you do not wish to be contacted for the aforementioned purposes, please contact us and we will comply accordingly. We may be asked to provide personal information through legal proceedings in official government investigations, or if the user has violated the Terms of Use and/or has caused damages to our services or to the other users. We will only provide such information through court subpoena processes.
After agreeing with our Terms of Use and registering with our company as an user, you may use your own discretion to decide the scope of personal information you wish to provide. You may request to update, inquire, supplement, remove, and obtain copies of your personal information. You may also request us to stop collecting, processing, or using your personal information. When we are asked to disclose your personal information for the purposes of national security, law enforcement or other public interests, we have the rights to refuse your request to delete your personal information from our databases.
The required personal information need to be provisioned before we can provide our services. You may choose to fill up the optional information, and we shall explain the scope of use for these optional information where they are being requested.
Our websites and system may collect your browsing behavior and usage information. These may include your language, ZIP code, area code, device identification / serial number, location, or timezone. These information are used only for the following purposes: to calculate and analyze the statistics of usages, to understand customer behavior, and to improve our services.
Your personal information are password-protected, and we implement Secure Sockets Layer (SSL) encryption on our website whenever possible to ensure data transmission security. To protect your personal information, please do not disclose your login and password, and remember to logout completely and terminate browsers and/or relevant software when you finish using our services. Our websites may contain links to third-party websites. You are personally responsible if you agreed to share your information with the third parties, as we shall not be held liable for your actions.
We may update this policy on a regular basis, and we will notify you upon important policy changes through our website or by contacting you directly. If you have any question or concern about this policy, please contact us directly at https://www.skywatch24.com.
Last Updated: March 11, 2014
